Refund Policy

Introduction

We understand that there may be times when you need to return a product. This Refund Policy outlines the conditions under which refunds will be granted for purchases made from AUSTINELEX.

Eligibility for Refunds

To be eligible for a refund, customers must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The return must be initiated within 30 days of purchase.
• The item must be in its original packaging.
• A valid proof of purchase must be provided.

Non-Refundable Items

Certain types of items cannot be returned, including:

• Gift cards
• Downloadable software products
• Personal care items

Refund Process

Once your return is received and